Commercial Rental - 9965 U.S. 136, Macomb

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Reviews about Commercial Rental

• Alex Ring
  ★ ☆ ☆ ☆ ☆
  After being a loyal customer for 3 years, I had a bad experience with them on a skid steer rental in August 2015 that has left an extremely bad taste in my mouth. We were told when we rented the skid steer that our rate included 40 hours of usage and that any overage above 40 hours would be "pro-rated". That was, in fact, not the least bit true. When it came time to return the skid steer with 58 hours of usage, we were billed for the additional 18 hours at the much higher daily and hourly rental rates. In all, the 18 hours of overage cost just about as much as the entire 40 hours included in base rate! So, our bill was $400 higher than expected on what should have been a $1,380 charge. We were not given any paperwork documenting their method of charging for overage time and there is no information available on a website either. Had we known this, we would have rented it for two 40 hour slots and paid pretty much the same price--a fact that I pointed out to them. I feel completely taken advantage of and the manager (Mike) refused to help out in any way, which would have been to reflect a truly "pro-rated" (as the originally told us it would be) surcharge in our bill. To my mind, this is no way to treat someone who had been a loyal customer and no way to run a business. I'm extremely disappointed in Commercial Rental in Macomb.
• Kristi Glowacki
  ★ ★ ☆ ☆ ☆
  My first experience renting any equipment. I had my brother go in and pick up a tiller for me. He said The guy informed him it would need 25$ for 4 hours. I asked my brother when he was done tilling if we needed to put gas back in it or anything. My brother said no, the guy never told him to put more gas in it and it must be in the price of renting. So my brother returned it on time and then the next day I check my bank account. They charged 35$ for the rental. I call them up to ask why and the guy who rented it to my brother said it was "pretty crappy" I was calling to complain about the extra charge especially since we didn't clean it off or put gas in it. I reminded him he never told my brother about the policy and how were we to know about it if they didn't tell us. The rude guy said " it's on the sign and paperwork about the policy. I informed him it was not on the piece of paper we received and there was only a phone number to call and return it. I asked for the boss and if course he was not in the office nor did he return my call today like he told my brother he was going to do. I know it's only ten dollars but they did not inform us of the policy, otherwise we would have put the 1.50$ of gas back in it that we used!

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Nearest organizations

• Laverdiere Construction Inc

  Establishment, General contractor

  4055 West Jackson Street, Macomb, IL 61455

  +1 309-837-1258

  lavconinc.com

  Closed now:
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  EPH Service Co

  Establishment, General contractor, Home goods store, Plumber, Electrician

  4043 West Jackson Street, Macomb, IL 61455

  +1 309-836-3830

  Closed now:
• RNJ Distribution

  Establishment, Food

  4031 West Jackson Street, Macomb, IL 61455

  +1 309-833-2700

  rnjdistribution.com

  Closed now:
• Old St. Paul Cemetery

  Establishment, Cemetery

  Macomb, Macomb, IL 61455
• Forest Lawn Memory Gardens

  Establishment, Cemetery

  9760 U.S. 136, Macomb, IL 61455

  +1 309-833-4221

  Open now: Open 24 Hours
• Elsner's Nursery

  Establishment, General contractor

  9660 U.S. 136, Macomb, IL 61455

  +1 309-333-1981

  elsnersnursery.com

  Closed now: Until 07:00am