All About Mowers - 571 South Deere Road, Macomb

Jobs in All About Mowers, career

Reviews about All About Mowers

• Sally Huffer
  ★ ☆ ☆ ☆ ☆
  My husband just posted this on social media:
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  Dear All About Mowers,
  You've had my mower for 4 weeks. Every time we call you say you are waiting for parts (and we didn't even call for the first time until 3 weeks in).
  I was called about ordering a (1) part on March 24. I know it's called "snail mail" for a reason but the Pony Express could have had it there by now.
  Then, when my wife called to inquire earlier this week and again you said "waiting for parts" she became frustrated and asked you what was really going on. You told her we had all winter to bring it in. Her answer? It was broken just following the near tornado we had so it didn't need to be brought in over the winter. But thanks for trying to blame us for your incompetence.
  Then you said if my wife didn't have you on the phone they could get more work done, as if the lady on the phone had put down her tools and stopped working on our mower to answer the phone.
  Not ONCE did we hear any words to the effect of "I'm sorry but the work on your mower is going to take longer than we expected." Instead we were met with blame and crappy attitude. When I said to the man behind the counter "we won't be back" he replied by laughing and saying "okay."
  Your customer service is horrible and all of this could have been avoided if you had just told us something like "we're sorry it's taking so long." So now I'm going to let all my friends know how terribly you treated us, how rude you were to my wife and how last year you charged me $107 for a belt that I can't find anywhere on the Web for more than $73. I will rate you poorly on every website I can find and I may just make a bumper sticker that says "I WAS SCREWED BY ALL ABOUT MOWERS."
  Sincerely,
  Nick Guarino
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  What my husband doesn't say is the delays were caused by an employee they fired who left with some of our parts. And they were going to charge us for the parts they had to reorder.
  
  Here's the thing... instead of trying to cover up the problem or blame us... we would have totally understood if someone had called us first instead of waiting for us to become so exasperated.

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